Being in IT is often akin to being a detective. You interview people, look at evidence and try to piece together a series of events to decide what occurred after the fact. This is an art, some people are simply amazing at it, it’s a gift they are born with. What about the rest of us? We now have an ally – PSR or Problem Steps Recorder included in Windows 7. You can now demonstrate an issue that is occurring with a very professionally documented reproduction with comments and screen captures. To re-create the output that this program seamlessly produces would require quite a bit of effort. Here is a video sample of this feature: